BADM-142 Customer Service and Relationship Management

3 cr.

Students cultivate excellence in customer service skills individually as well as build on methods of training service staff workers and mentoring subordinates. This course provides content on building and maintaining customer relationships and its impact on the changing business environment. Students develop a philosophy of Customer Service with methods to implement a customer focused culture. Also listed as AOAP-130
Prerequisites: ENGL-095 and RDNG-096 or appropriate English and Reading Accuplacer scores.
Offered: Spring